Emergency Plumber in Auckland

• When you call Regency Plumbing after hours your call will be answered by Jenna.
• They are not our full-time employees but try there best to make sure they get your details, and give you our details including our charges and after hours fees so we can best help you out in a time of a plumbing emergency.
• They then text your information to our on call plumber who will call you and confirm exactly when he will get to you.
• If he is really busy there may be a slight delay, however, if he is right up to date on his schedule he may be able to get to you within about 30 minutes.
• The Emergency Plumber will have a good amount of parts in his van, but we cannot always guarantee we will have all the correct parts.
• Should we have the parts, we will fix your plumbing problem right away and have you up and running again quickly.
• However, if we don’t have the right parts in the van we will do the best we can (possibly isolating the plumbing problem, or switching your water off for the night, or gas off, or maybe just making a temporary repair) generally depending on the situation.
• If this is the case the Emergency Plumber will liaise with the office and arrange for himself or another Regency Plumber to come back the next normal working day and in normal working hours to make a full or permanent repair, or replacement.
• NOTE: You will be charged for the after-hours call out, and you will also be charged for us to come back if we have to, unfortunately, that is just the way it is, there is nothing we can do about it apart from trying our best. (if the shops are all closed, and at night they generally are all closed, we obviously can’t just always buy what we need) but like I said our vans are well stocked and 90% of the time we will have the right parts to solve your plumbing nightmare.
• I hope this is simple, helping you understand that we have a great process in place for handling our after hours calls so we can ensure that even during after hours times our customers still get fantastic service from our Emergency Plumbers.
• For a quick response, and your plumbing problem fixed fast by our Emergency Plumbers

Get in touch now, and we’ll make sure you get the best possible deal!